Privacy Policy
1. General Information
1.1. This Privacy Policy outlines the rules for processing personal data of Users of the Costa Care Service portal in accordance with GDPR, LOPDGDD, and Spanish and EU legal regulations.
1.2. The data controller is the Costa Care Service team. Contact: contact@costacareservice.com.
2. Scope of Collected Data
2.1. Registration data: first name, last name, email address, and password (stored in encrypted form).
2.2. Data published in advertisements: phone number (if provided), offer descriptions, photos, etc. – these data become public information.
2.3. Technical data: IP address, browser type, operating system, cookie identifiers, date and time of access.
2.4. Communication data: content of messages sent via the internal system or email correspondence.
3. Purposes of Data Processing
3.1. Provision of Service functionalities: processing data for account registration, advertisement publication, and facilitating communication between Users.
3.2. Ensuring security: analysis of logs, IP addresses, and technical data to protect the Service from unauthorized access and abuse.
3.3. Analytical purpose: use of cookies and analytical tools (e.g., Google Analytics) to optimize the website’s performance.
3.4. Future payment processing: in case paid services are introduced, processing data necessary for transaction fulfillment.
4. Legal Basis for Processing
4.1. Data processing is based on:
Article 6(1)(b) GDPR – necessity for the performance of a contract (registration, advertisement posting),
Article 6(1)(f) GDPR – legitimate interest of the Controller (security, traffic analysis),
Article 6(1)(a) GDPR – User consent (e.g., for the use of cookies, if required by configuration).
5. Data Sharing
5.1. Personal data is not sold to third parties.
5.2. Data published in advertisements (e.g., phone number) is public and accessible to all Service visitors.
5.3. The Controller may transfer data to entities processing data on its behalf (e.g., hosting company, future payment operator) based on data processing agreements.
5.4. In case of a legal obligation, the Controller may disclose data to relevant authorities.
6. Cookies
6.1. The Service uses cookies to enhance functionality and collect anonymous statistical data.
6.2. Users can manage cookie settings through their browser preferences.
6.3. Detailed information about the cookies used will be provided in the Cookie Policy.
7. User Rights
Users have the following rights:
Right to access data,
Right to rectify data,
Right to erase data ('right to be forgotten'),
Right to restrict processing,
Right to data portability,
Right to object to data processing,
Right to withdraw consent (if processing is based on consent),
Right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us at: kontakt@costacareservice.com. The Controller will respond to requests promptly, no later than one month from the date of receipt.
8. Data Retention Period
8.1. Registration data is stored for the duration of the User’s account activity and, after account deletion, for the period required by mandatory legal provisions.
8.2. Technical data and logs are retained for the time necessary for statistical and security purposes, typically no longer than a few months (with possible extension in case of incidents).
9. Changes to the Privacy Policy
9.1. The Controller reserves the right to amend this Privacy Policy.
9.2. Users will be informed of significant changes via the Service or email.
9.3. The current version of the Policy will always be available on the Service website.