Frequently Asked Questions (FAQ)
What is Costa Care Service?
Costa Care Service is an online platform that connects clients with professionals offering services across Spain, such as cleaning, care, car rentals, and tours.
How can I add an announcement?
To add an announcement, you need to be a logged-in user. After logging in, click 'Add Announcement' in the navigation menu and fill out the form.
Is using the platform free?
Yes, browsing announcements and contacting service providers is completely free for clients.
Is adding announcements paid?
Basic announcement posting is free. We also offer optional premium packages (e.g., featuring an announcement) which may be paid.
How can I contact a service provider?
On the announcement page, you will find buttons to reveal the phone number, email address, or send a message through the platform (if you are logged in).
Can I rate services?
Yes, after using a service, you can add a review and rating on the specific announcement page. This helps other users make informed choices.
How does the review system work?
Reviews are verified. We strive to ensure their authenticity. Both positive and negative reviews (as long as they comply with the terms) are published.
How can I change the website language or theme?
Language options (flags) and theme switching (sun/moon icon) are available in the navigation menu at the top of the page.
Can I delete my account?
Yes, you can delete your account in your profile settings ('My Profile'). Please note that account deletion is irreversible.
What service categories are available?
We offer a wide range of services, including: Cleaning, Care, Car Rental, Mechanic, Beauty & Relaxation, Transfers & Taxi, Property Management, Handyman, Tours & Guides.
Can I register as a company?
Yes, during registration, you can select the 'Company' account type and provide your business details, such as Tax ID.
What should I do if I forget my password?
Click the 'Forgot your password?' link in the login window. You will be asked for your email address, and we will send password reset instructions.
How can I report a technical issue or abuse?
Please use the contact form available in the 'Contact' section in the footer or email us directly at the address provided there.
Is my personal data secure?
Yes, we care about the security of your data in accordance with applicable regulations and our Privacy Policy. We implement appropriate technical and organizational measures.
How does featuring announcements work?
Featured (premium) announcements are displayed higher in search results and on the homepage, increasing their visibility. The featuring option is available in the user panel.